Access & Support
Our Access and Support Program assists older people and people living with a disability to navigate support services and access essential services.
Evidence shows that people from a culturally and linguistically diverse background are less likely to be aware of available support services and lack appropriate knowledge and/or information to navigate and access them. The Access and Support Program is designed to connect individuals with relevant information and empower them to make decisions on their own behalf.
The Program supports individuals by:
- listening to their concerns and responding to their questions
- helping them navigate services in order to find the best support available
- advocating on behalf of the individual
- connecting individuals to relevant services
- eliminating stress and anxiety connected with lack of support
- following up on individuals who’ve received Access and Support help in the past to ensure their needs have been met.
Individuals requiring access to services are referred via our intake program or through other service providers. Our team listens to your concerns, while helping you find and navigate services that suit your specific needs. We arrange support through in-person or over the phone consultation, and we keep in touch afterwards, so you know we are with you every step of the way.
The Access and Support Program is funded by the Australian Government through the Department of Health under the Commonwealth Home Support Program (CHSP), and by the Victorian Department of Health and Human Services through its Home and Community Care Program for Younger People (HACC PYP).
Specialised Support Services – Client Advocacy/Access & Support Worker